Refund policy

Our return policy is simple:

100% satisfaction. If you are not satisfied for any reason, you can return the unused portion of your products within 30 days for a full refund. For questions, please contact us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at shave@pacificshaving.com. Please note that returns will need to be sent to the following address: PO Box 590022, San Francisco, CA 94159

You can always contact us for any return question at shave@pacificshaving.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on items that were not purchased directly from our website, or any gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

Refunds
Refunds will be credited to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shave@pacificshaving.com.